MotionWizz
We respect your privacy
1.1. MotionWizz respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the UK GDPR and Data Protection Act 2018, and, where applicable, the EU GDPR and CCPA/CPRA. This policy sets out how we collect and treat your personal information and explains how to exercise your rights.
1.2. “Personal information” means information that identifies you or makes you identifiable. This includes information you provide to us and information collected automatically when you use our website.
Collection of personal information
2.1. MotionWizz will, from time to time, receive and store personal information you enter on our website, provide to us directly, or give to us in other forms during the course of an enquiry or service engagement.
2.2. You may provide basic information such as your name, company, job title, phone number, address, country, and email address to enable us to send information, provide updates, and process a product or service order. We may collect additional information at other times, including but not limited to when you provide feedback, upload briefs or brand assets, share information about your business or marketing objectives, change your content or email preferences, respond to surveys and promotions, provide billing or VAT details, or communicate with our customer support.
2.3. We may also collect technical and usage information such as IP address, device identifiers, browser type, operating system, referral source, pages viewed, session duration, UTM parameters, and interactions with our emails (opens, clicks, bounces, unsubscribes). We may collect any other information you provide while interacting with us
How we collect your personal information
3.1. MotionWizz collects personal information in a variety of ways, including when you interact with us electronically or in person, when you access our website, book a call, download content, subscribe to our newsletter, or when we provide our services. We may receive personal information from third parties such as payment processors, analytics providers, marketing and CRM platforms, or professional networking tools; if we do, we will protect it as set out in this Privacy Policy.
Use of your personal information
4.1. MotionWizz may use personal information collected from you to provide you with information, updates, proposals, and services; to manage projects (scripting, storyboard, design, and animation); to process payments and invoices; to improve our products and services; and to better understand your needs.
4.2. MotionWizz may contact you by telephone, email, SMS, messaging apps, calendar invites, or mail. We may also make you aware of new and additional products, services, case studies, and opportunities available to you. You can opt out of marketing at any time using the unsubscribe link or by contacting us.
Disclosure of your personal information
5.1. We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when required for the delivery of our website or services.
5.2. We may disclose personal information as required to comply with a legal obligation, regulation, court order, subpoena, warrant, or lawful request by a governmental or law enforcement authority.
5.3. We may also use or disclose personal information to protect the legal rights, property, or safety of MotionWizz, motionwizz.com, our customers, or third parties, including to prevent fraud or security incidents.
5.4. Information we collect may be stored, processed in, or transferred between parties located in countries outside of your country, the UK, or the EEA. Where we transfer personal information internationally, we use appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases together with any personal and non‑personal information contained in those databases. This information may be disclosed to a potential purchaser under confidentiality obligations.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the disclosures described above. Where we disclose personal information to third parties, we require that the third party handle your personal information in accordance with this Policy and applicable law.
Security of your personal information
6.1. MotionWizz is committed to ensuring that the information you provide is secure. We implement appropriate technical and organisational measures, including access controls, encryption in transit, secure configuration, vendor due diligence, and staff confidentiality obligations, to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
6.2. The transmission and exchange of information over the internet is carried out at your own risk. While we take reasonable measures to safeguard information, we cannot guarantee the security of any information that you transmit to us or receive from us.
Access to and control over your personal information
7.1. Subject to applicable law, you may request details of personal information that we hold about you and request a copy. You may also request correction of inaccurate data, deletion where appropriate, restriction or objection to certain processing, and, where applicable, data portability. To exercise your rights, email hello@motionwizz.com. We may need to verify your identity before acting on a request.
7.2. We may refuse to provide information where an exemption applies under law, including to protect the rights and freedoms of others or to comply with legal obligations.
Complaints about privacy
8.1. If you have any complaints about our privacy practices, please send details to hello@motionwizz.com or by post to MotionWizz Ltd, 7 bell yard london wc2a 2jr, United Kingdom. We take complaints seriously and will respond promptly. If you are in the UK and are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO).
Changes to this Privacy Policy
9.1. We may change this Privacy Policy from time to time. Modifications are effective upon posting on our website. Please check back periodically to review the current Privacy Policy. If changes are material, we may also notify you by email or prominent notice on our website.
Website
10.1. When you visit our website
When you come to our website (motionwizz.com), we may collect certain information such as browser type, operating system, referring website, pages viewed, session duration, and general usage analytics. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service and user experience.
10.2. Cookies
We use cookies and similar technologies. Cookies are small files that allow a website to recognise your device and store information about your preferences or past actions. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings or via our cookie banner and preference centre. Non‑essential cookies (analytics and marketing) are used only with your consent. Our website may use cookies to analyse website traffic, improve performance, personalise content, and serve relevant ads through third‑party services such as Google. You can withdraw consent at any time via the cookie preferences link on our site or your browser controls.
10.3. Third‑party sites
Our site may, from time to time, contain links to third‑party websites. These links are provided for convenience only and do not imply sponsorship, endorsement, or approval. We are not responsible for the privacy practices of third‑party websites and encourage you to review the privacy statements of each website that collects personal information.
Use of Microsoft Clarity
11.1 We use Microsoft Clarity to better understand how users interact with our website and to improve user experience. Clarity provides features such as session replays, heatmaps, and user interaction analytics. Clarity may capture click/tap patterns, scroll behaviour, engagement with on‑page elements, and non‑sensitive keystroke data (not including personally identifiable information). This data is used in aggregated and anonymised form and is stored by Microsoft in accordance with its Privacy Statement. We configure Clarity to mask sensitive content and avoid collecting personally identifiable information. If you prefer not to be tracked by Clarity, you may opt out by enabling “Do Not Track” in your browser settings or using a browser‑based opt‑out tool.
Marketing communications and unsubscribe
12.1. We send marketing emails only with your consent or as otherwise permitted by law. Every marketing email includes a clear unsubscribe link that removes you from the relevant marketing list immediately.
12.2. We maintain a suppression list to ensure that unsubscribed, bounced, or complained addresses do not receive further marketing communications. Suppression data is retained only as necessary to honour your opt‑out.
Lawful bases and purposes
13.1. We process personal information for the following purposes under these legal bases:
a) Contract: to provide proposals, project management, delivery, support, and invoicing.
b) Legitimate interests: to operate, secure, and improve our services; respond to enquiries; and understand service usage, provided such interests are not overridden by your rights.
c) Consent: to send marketing communications; to use analytics and marketing cookies; and for any processing where we explicitly ask for your consent.
d) Legal obligation: to comply with tax, record‑keeping, and regulatory requirements; and to respond to lawful requests.
International transfers
14.1. Where personal information is transferred outside the UK/EEA, we use appropriate safeguards such as adequacy regulations, Standard Contractual Clauses, and supplementary measures as required to protect your information and rights.
Data retention
15.1. We retain personal information only for as long as necessary for the purposes set out in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We periodically review retention periods and securely delete or anonymise data that is no longer required. Suppression data is retained as necessary to honour opt‑outs.
Children’s privacy
16.1. Our services are directed to business users and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact privacy@motionwizz.com so that we can delete it.
California privacy disclosures (CCPA/CPRA)
17.1. We do not sell or share personal information as defined by the CCPA/CPRA. California residents may request to know, correct, or delete personal information and may opt out of sharing for cross‑context behavioural advertising. Submit requests to hello@motionwizz.com. We will verify requests as required by law.
